If you are still receiving spam, submitting the emails to the central SpamExperts training system will, first of all, help to reduce the spam you're seeing and it will allow us to retrieve detailed information on what may be causing your problems.
Emails that did not pass our filtering systems, or that passed the filters because the sender/recipient was whitelisted are automatically excluded from the training systems.
Spam Experts Control Panel
A "Report Spam" button is present in the SpamExperts Control Panel. You can upload a spam message on the page to train the anti-spam filter. It is a 'drag 'n' drop' feature, meaning you can save the Spam email to your system, then drag and drop the email into the "Report Spam" area.
You can also directly Upload the email in a .eml or .msg format.
Be Advised: Only emails that have been processed by the cluster you are reporting to are accepted. Currently, only the .eml or .msg formats are supported.
Reporting using Addons
Plugins are available which interact directly with the SpamExperts service:
Outlook Addon
You can report spam (.msg format) that was not correctly blocked by our filtering systems via Outlook using Spam Experts' free Outlook email client addon.
64-bit Office has been available since 2010. If you have 64-bit Windows, you probably have 64-bit Office. In order for the addon to work, install the correct version that matches your Outlook version.
For Outlook 2007 you must use the 32-bit version.
Check your Office version
- Open any Office application e.g. Excel, Word, etc.
- Select File > Help.
The version information is displayed along with other details relating to the Office suite.
Install the Outlook Addon
- The download consists of 2 files. A setup.exe and an installation .msi file. The setup.exe file should be used if your workstation is missing any of the requirements needed to run the .msi file. This includes a copy of Net Framework 4 and relevant runtime files.
- If you get any errors relating to a newer version of a dependency installed on the workstation, simply run the .msi file directly.
- Download the relevant.ZIP file according to your Office version.
- Unzip the file to a temporary location.
- Proceed to run the extracted msi file. If you are using Microsoft Windows Vista or 7, you should run the file with administrator privileges. To do this, right-click on the downloaded icon and choose Run as Administrator.
- When you have reached the Setup Wizard, click Next on the first page.
- If the installer reports missing requirements quit the installation and run the setup.exe file.
- The install location is displayed. Retain the default settings.
- If you would like this addon to be available for your user account only, choose Just for me, otherwise select For Everyone and then click Next.
- The Disk Cost button shows you the disk space available on the PC.
- Click Next to proceed to confirm the installation.
Your addon starts to install.
- Once installed, restart Microsoft Outlook. The addon should be visible in the Addins tab.
- If you are unable to see the addon after installation, go to Options, and then check to see if the Report Spam option is added as a COM. If not, you can go to COM Add-Ins, select Report Spam and click OK.
To Report Spam Using the Outlook Addon
Select the message that you wish to report and click on the Report Spam button.
The message will then be reported and moved to the Deleted Items folder.
Report Spam - Forward Email as Attachment
If your email client is not supported, you can report spam by forwarding the spam email(s) as an attachment to spamreport@spamrl.com . All messages attached in .eml, .msg, or winmail.dat format will be processed by the system.
You can also report non spam via the same method using not-spam@spamrl.com.
Report Spam Using MailApp for Apple OSX
To report spam to the Spam Experts systems and databases from Apple OSX use the SpamReporter tool.
Make sure your Mail.app is closed before installing the application.
Install the SpamReporter tool
- Download the .DMG file to your system.
- Double-click on the SpamReporter_5.0.0.dmg to mount the disk.
- Start the installation by double clicking on the .app file.
- Once the installer has finished, restart your mail client (Mail.app).
Report Spam using the Mail App
- Select the message(s) you wish to submit.
- Click on the Mail menu at the top left of the screen.
- Select Services from the list and choose SpamReporter_v5.
- Follow the on-screen instructions to complete the submission.
Remove SpamReporter app from OSX Device
- Close the Mail.app program
- Remove the folder '~/Library/Services/SpamReporter.workflow'
Report Spam via IMAP Using Outlook
You can report spam via our special IMAP system using your own third-party email client.
IMAP (Internet Message Access Protocol) is a standard email protocol that stores email messages on a mail server, and allows email clients to access those messages remotely.
Hosted Cloud
In order to access your messages stored in the Spam Experts Quarantine, from an email client (such as Outlook), using IMAP, you need to set up your email clients with the following Spam Experts credentials:
- IMAP hostname: quarantine.antispamcloud.com
- IMAP Port: 993
- IMAP username: Either domain username or email username (these need to exist in Spam Experts first)
- IMAP Password: The password for the above username.
Local Cloud
For Local Cloud users, you need to replace "quarantine.antispamcloud.com" with your primary server's hostname.
These steps are the same/similar for Outlook 2007.
- Open your account settings. In 2010 this is located in the File > Account Settings > Account Settings.
- Select the manual configuration.
- Choose "Internet E-Mail"
- Enter your information. The password used is the password you use to login at http://login.antispamcloud.com for that domainname. If you do not have your password, you can retrieve it.
- Click on "More Settings" to give the account a better name such as "Training Account".
- Close the window and finish the wizard.
If everything was successful, you will see these folders in your sidebar.
Outlook 2011 Apple-Mac
The configuration above will also work for Office 2011 Mac version, however, to see the full list of subscribed IMAP folders you need to change one setting:
- Navigate to 'Preferences'.
- Click on 'General'.
- Uncheck the box that says 'Group Similar Folders'.
You should now be able to see the full list of IMAP folders in the left pane window.
Report Spam via Browser-based Email Client
Using a browser-based email client, you can report spam to Spam Experts. If you can view the whole source of the email, you can report spam this way using a simple script that pushes the message to our systems.
The following Browsers are compatible (Windows/Linux/OSX):
- Firefox - the Greasemonkey addon is required
- Chrome
Currently the script will only work for:
- Google Mail (Google Apps)
- Horde
- RoundCube
- OWA (Exchange Online)
If you have other browser-based email clients you would like to include, please contact your Account Manager.
Install Addon and Script
- Install and enable the Greasemonkey addon.
- Download the script. This link should automatically download and install the script.
If the script does not download and install:
- Open the file, select all, and copy to your clipboard.
- Click on the Greasemonkey icon in Firefox and select New User Script > Use script from Clipboard.
- Once the script is installed, please verify that the Greasemonkey icon is enabled in Firefox.
Reporting from Browser-based Email Client
- Log in to your mail client with your preferred browser.
- Select the message you wish to report.
- View the source of the message.
- A Report Spam button should appear on the page on the right. (If using OWA - this will show in the pop-up box when viewing the source).
- Click Report Spam.
- If successful, a pop-up will appear confirming that the message was sent.
- Close window.
The script will not move, delete or change the message in any way. It will simply send the headers and body content to the Spam Experts training servers.
